Return & Exchange

• 60-Day Return Policy

  We want you to feel comfortable and confident when shopping at Charmorah, which is why we offer a 60-day return/exchange policy. If you are not completely satisfied with your purchase, as long as you contact us within 60 days from the delivery date, we will process your return request.

  Return & Exchange Conditions:

  • Items returned without authorization will not be accepted.
  • The time frame for return & exchange must not exceed 60 days from when the original order was received.
  • All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  • When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

  Full Coverage Return & Exchange Policy: (Charmorah is responsible for return postage fees and replacement fees)

  • Received the wrong item.
  • The item is broken, defective, or has an incorrect engraving.

  Limited Coverage Return & Exchange Policy: (Customer is responsible for return postage fees and replacement postage fees. Charmorah does not refund any shipping fees)

  • Customer ordered the wrong size.
  • Customer does not like the item in person.

  Purchase Not Eligible for Return & Exchange Policy:

  • Customized items, including customized size, engraved, customized color, customized stone cut, customized stone size, are not returnable. 
  • Items that were worn, or sent to you as Replacement/Exchange cannot be returned again.
  • Items without jewelry tag.

  General Return/Exchange Process

  • Step 1 Initiate your return/exchange
  • e-mail us at info@charmorah.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.
  • Or Click "My Account" and then "Order History", and click the red  button, and detail and submit the form to us.
  • Step 2 Ship product back
  • Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 7 days by following our instructions. It's better to use the shipping method providing tracking information as well as a signature, so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.
  • Step 3 Refund or exchange
  • When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

  Refunds

  • A refund will be provided to the original method of payment within 3-5 business days after we have received, inspected and confirmed.
  • Please Note:
  • The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
  • Customers who choose free shipping on their orders will have a $10 shipping fee deducted from their refund.

  Order Cancellation:

  • General order will be fully refunded before order is shipped out. For personalized/engraved/special order items, any cancellations after 10 hrs will incur a corresponding material and processing fee. Please refer to below details:
  • 1. If the cancellation is made less than 10 hours after order was placed, there would be no cancellation fee.
  • 2. If the cancellation is made between 10 to 24 hours after order was placed, there would be a $10 cancellation fee.
  • 3. If the cancellation is made 24 hours after order was placed, there would be a $20 cancellation fee.
  • Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
  • Charmorah.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.